S :Society
Provision of products and services that contribute to a sustainable society
Customer Privacy
KPI
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| Item | FY 2022 results | FY 2023 results |
|---|---|---|
| Number of complaints submitted relating to customer privacy | 0 | 0 |
Responsible Departments
Tire, MB, and sports products sales departments
- Operations are supported by the Legal Department, Product Planning Department, and Systems Department, and confirmed by the Personal Information Protection Management Committee and the Risk Management Committee.
Our position and Targets
Why is “Customer Privacy” a critical issue to be addressed?
Explanation of the reason and background
The business activities of the Yokohama Rubber Group often involve holding the personal information of customers. We fully recognize the importance of the handling of personal information received from customers, and for this reason we acquire information through appropriate methods, and we use and store such information correctly.
Policies and stance towards handling complaints
<Privacy Policy>
Yokohama Rubber Co., Ltd. and its Group Companies (hereinafter referred to as "the Group") are committed to the responsible handling of personal information. (Click HERE to check main group companies)
The Group recognizes the importance of personal information and is committed to taking appropriate measures to protect all personal information. This commitment is guided by the following fundamental principles.
1．Name of Personal Information Controller
Yokohama Rubber Co., Ltd. and Yokohama Rubber Group Companies
2．Personal Information Handling Practices
The Yokohama Rubber Group is committed to handling personal information responsibly. We comply with all applicable laws and regulations, including the Personal Information Protection Act, as well as our own internal compliance policies. We ensure that all employees and related individuals are fully aware of and adhere to these regulations.
3．Purpose of Personal Information Use
When collecting personal information, the Yokohama Rubber Group will clearly state the purpose for which the information is being collected. This includes, but is not limited to, customer information management, marketing, and services provided by the Group. We will only collect the information necessary to fulfill the stated purpose and will use it solely within that scope.
4．Personal Information Security Measures
The Yokohama Rubber Group is committed to safeguarding the security of personal information. We implement appropriate security measures to protect personal information from unauthorized access, loss, destruction, alteration, and disclosure. These measures include:
- Organizational Security: We have established a comprehensive framework for personal information protection, including this Privacy Policy, internal regulations, and guidelines for handling personal information. These policies define responsibilities and procedures for all employees.
- Physical and Technical Security: We employ appropriate physical and technical security measures to protect personal information. This includes measures to prevent unauthorized access, data breaches, and other security incidents.
- Human Security: We conduct regular training and awareness programs for employees to ensure they understand and comply with our personal information protection policies.
- International Data Protection: We are committed to protecting personal information in accordance with applicable laws and regulations in all countries where we operate.
5．Disclosure of Personal Information to Third Parties
The Yokohama Rubber Group will not disclose personal information to third parties except in the following circumstances:
(1) With Customer Consent: We will only disclose personal information to third parties with the prior consent of the individual concerned.
(2) Legal Requirements: We may disclose personal information if required by law or legal process.
(3) Business Partners: We may disclose personal information to trusted business partners who are assisting us in fulfilling the stated purpose of data collection. In these cases, we will ensure that our partners implement appropriate security measures to protect the information.
(4) Emergency Situations: We may disclose personal information if it is necessary to protect the life, health, or property of an individual and obtaining consent is impractical.
(5) Government Cooperation: We may disclose personal information to government agencies or authorized entities if it is necessary for them to carry out their official duties and obtaining consent would hinder their work.
(1) With Customer Consent: We will only disclose personal information to third parties with the prior consent of the individual concerned.
(2) Legal Requirements: We may disclose personal information if required by law or legal process.
(3) Business Partners: We may disclose personal information to trusted business partners who are assisting us in fulfilling the stated purpose of data collection. In these cases, we will ensure that our partners implement appropriate security measures to protect the information.
(4) Emergency Situations: We may disclose personal information if it is necessary to protect the life, health, or property of an individual and obtaining consent is impractical.
(5) Government Cooperation: We may disclose personal information to government agencies or authorized entities if it is necessary for them to carry out their official duties and obtaining consent would hinder their work.
6．Review and Improvement of Personal Information Protection Policies
The Yokohama Rubber Group is committed to adapting to evolving societal expectations regarding data privacy. We will regularly review and update our privacy policies, compliance guidelines, and personal information protection regulations to ensure they remain current and effective.
Vision (attainment goal) / target
The Yokohama Rubber Group will establish a system for the use of personal information received from customers in product development, various notices such as new product introductions, and repairs and after-sales service, while managing this information rigorously to ensure that it doesn't leak outside the company.
Measures for vision achievement
- The department that manages personal information will be clarified for each product.
- Department personnel will be educated on the basics of personal information management.
- The results of activities and other matters will be reported at the Personal Information Protection Management Committee every quarter.
Review of FY 2023 Activities
The Personal Information Protection Management Committee met three times during fiscal year 2023. Key discussions included:
- Data Loss Incident: The Committee reviewed the personal information loss incident that occurred at a domestic group company in late 2022. This included reporting on the completion of notifications to affected individuals and the implementation of corrective actions to prevent similar incidents in the future.
- 2023 Concerns: The Committee discussed concerns raised during the fiscal year and took appropriate measures to address them.
Future challenges
The Yokohama Rubber Group remains committed to promoting awareness about personal information management practices. We will continue to review and update our policies and procedures as needed to ensure they are effective and aligned with evolving standards.
