Environmental Grievance Mechanisms
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|Item||FY 2017 results||FY 2018 results|
|Total number of complaints concerning the environment formally submitted to the system for handling complaints concerning human rights
* Number subject to official procedures
|(Consolidated) 0||(Consolidated) 0|
Consolidation: Environmental Protection Promotion Department
Why is “Environmental Grievance Mechanisms” a critical issue to be addressed?
Explanation of the reason and background
The Yokohama Rubber Group, which has production bases in Japan and overseas, views the minimizing of the adverse effects of plants (such as noise and odors), communication with local residents, and creating trust relationships by continuing to live up to expectations, to be important for achieving sustainable operations in each region.
Policies and stance towards handling complaints
Overview of the Environmental Grievance Mechanisms
In the event of warning, guidance, or recommendations from the government, an External Information Acceptance Form will be issued and simultaneously sent to the Environmental Protection Promotion Department, other business locations, and the Tire and MB (industrial products) Production Environmental Task Force.
The Environmental Protection Promotion Department will provide advice on countermeasures while receiving advice from the Legal Department, and the entire Group will cooperate in response.
External information and complaint handling flow
<Resolution process when a complaint is submitted>
The Environmental Management Task Force of the business location will submit an answer form to an external information provider after reporting and gaining approval from the manager of the business location for all documents from complaint receipt to response. This answer form will be sent and shared if there has been a request from other business locations or the Environmental Protection Promotion Department.
<Users of the Grievance Mechanisms>
<Methods for spreading awareness of the Grievance Mechanisms>
When construction work takes place inside a plant, we communicate with local residents by sending out advanced notices of the period of work, hours of work each day, and a telephone number to call to local residents.
<Monitoring of the effectiveness of the Grievance Mechanisms>
Vision (attainment goal) / target
We will aim for zero complaints.
Measures for vision achievement
We will continue to reinforce communication with stakeholders to maintain this track record of no complaints.
We will also examine and address the views and requests of outside monitors to prevent complaints from occurring in the future.
In the future, by analyzing the causes of complaints and developing suitable countermeasures, we will ensure that we are able to offer considerate explanations to the parties filing complaints and respond appropriately to their requests.
In regard to countermeasures for odor issues, which constitute one cause of complaints, it is difficult to adopt uniform measures because the types and components of odors differ by business location, and they are highly susceptible to the sensitivity of individual people. With the aim of achieving zero complaints, we will conduct a detailed analysis of causes and install a reactor tank, which is effective at eliminating odorous components (through reaction, absorption, etc.), to increase the effectiveness of our countermeasures.
Going forward, we will continue to roll out initiatives horizontally and implement further countermeasures.